15-Mar-2021
Article :004751

This article discusses common login issues on the Rainbow Office online account that usually occur when the login credentials are incorrect or when you are using an unsupported browser.

1. Verify if the browser you are using is among the following Supported Browsers:

Google Chrome: version 41 or higher

Microsoft Internet Explorer: version 11.x, Microsoft Edge

Mozilla Firefox: version 37 or higher

Safari: version 7.x or higher

2. Check the Service Status if there are outages affecting your account

3. Ensure to use the correct login credentials

4. Extension number must be Enabled

5. Reset your password

6. Locked out of the online account due to failed login attempt

 
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Tags - Rainbow Office, Login & Password, Login, Number, Password, Softphone

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