This article provides information on what to do when your credit card is declined during billing transaction. You can check the Billing section of the Rainbow Office Online account to view and manage payment and services tied to your Rainbow Office account.
What to do when your Credit Card is declined?
If you have had successful transactions and the most recent one failed, you will get an email notification from Rainbow Office that the billing transaction failed. We suggest calling your bank for them to provide more specific information about why the transaction has failed. To reprocess the payment immediately, you can update your Card Information through your Rainbow Office Online account.
If you are using a new card, please use the same information that you have with the bank. Make sure to enter the following information accurately:
- Card Number
- Expiration Date
- Zip Code
If you need further assistance, contact Rainbow Office Support.
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