Services | Alcatel-Lucent Enterprise

Industries
- Education
  - Education Solutions
    - Where education connects with technology that works
      
      We help educators connect, delivering the technology that enables secure, reliable collaboration between your faculty and students.
  - Continuity of Learning
    - Education Continuity
      
      Enable continuity of learning with efficient and secure remote classrooms, communications and IT infrastructure
  - Intelligent Campus
    - Intelligent Campus
      
      Empower learning with Digital Transformation for education.
  - University Partnership Program
    - University Partnership Program
      
      A school partnership program enables collaboration with industry experts, to gain new perspectives and create new opportunities and innovative solutions.
- Healthcare
  - Healthcare Solutions
    - Healthcare solutions for a connected experience
      
      ALE’s healthcare solutions connect patients, staff, devices, processes and facilities, so everyone communicates efficiently and securely.
  - Healthcare Continuity
    - Healthcare Continuity
      
      Create the foundation for healthcare continuity in the current health crisis with an efficient and secure communications solution.
- Hospitality
  - Connecting guests and staff for extraordinary experiences
    
    Reinvent how your guests and staff connect in safe and meaningful ways. ALE solutions power immersive, mobile experiences to help hospitality thrive.
- Government
  - Government Solutions
    - Preparing cities and citizens for a connected future
      
      We help government connect communities by delivering technology that works. For your people, your public, and your organization.
  - Government Continuity
    - Government Continuity
      
      Enable government continuity with efficient, secure and remote communications. Keep public services available when they are most needed.
- Transportation
  - Transportation solutions
    - Transportation solutions
      
      We help you connect transport systems with technology that works; for your people, your passengers, and your services.
  - Transportation Continuity
    - Transportation Continuity
      
      Accelerate transport operators’ digitalization and maintain service continuity with ubiquitous connectivity and reliable communications platforms
Products & Solutions
- Solutions
  - Business Continuity
    - Business Continuity
      
      Achieve business continuity today and build your future with proven, efficient and secure communications, networking and cloud solutions.
      
      Desktop Softphone >
      Online Collaboration Tools >
      Secure Remote Access >
      Return to Business >
  - CPaaS
    - Communications Platform as a Service - CPaaS
      
      CPaaS bridges communications between humans, objects and processes, enabling faster, easier, more secure digital engagement for your business.
  - Digital Age Networking
    - Digital Age Networking
      
      Digital age technologies take businesses into the new digital era with a network foundation that delivers the services needed to grow your business.
      
      Autonomous Network >
      IoT >
      Business Innovations >
      Network as a Service >
  - Small and Medium Business (SMB)
    - Communication drives small businesses
      
      Our solutions for companies between 1 and 300 users are robust, user-friendly and tailor-made for your industry. Discover more on our SMB microsite.
  - Cloud Communications
    - Cloud Communications
      
      Cloud-based communications improve company-wide collaboration and enable you to operate in a flexible, secure and cost-effective way.
  - View All Solutions
- Communications Products
  - Applications
    - Powerful business-grade apps
      
      Our full-featured applications transform communications into a truly collaborative experience.
      
      OpenTouch Conversation >
      OpenTouch Customer Service >
      IP Desktop Softphone >
      View all Applications >
  - Phones & Devices
    - Phones that put experience first
      
      Hardware you're proud of. A pleasure to use. Our handsets & accessories offer it all.
      
      Business Phones >
      Business Phones Comparison >
      DECT Handsets >
      View all Devices >
  - Platforms
    - Infrastructure you can trust
      
      Whether on your premises or in the cloud, our platforms support your business.
      
      Rainbow for Organizations of all sizes >
      OmniPCX Enterprise for Medium and Large Organizations >
      OXO Connect for Small and Medium Business >
      View all Platforms >
  - Management & Security
    - Keep your communications secure
      
      Protect and manage your voice and rich media communications platforms.
      
      OmniVista 8770 NMS >
      OpenTouch Session Border Controller >
      View all Products >
  - Rainbow Office powered by RingCentral
    - Rainbow Office powered by RingCentral
      
      Grow your business from anywhere with a complete, easy-to-use and manage, cloud business communications solution.
- Network Products
  - Switches
    - Make the connection
      
      Our switches keep your office, campus and data center networks connected.
      
      OmniSwitch 2220 >
      OmniSwitch 6350 >
      OmniSwitch 6360 >
      OmniSwitch 6450 >
      View all Switches >
  - WLAN
    - Wireless Local Area Networks
      
      Indoor and outdoor access points including Wi-Fi 6 (802.11ax) and Wi-Fi 5 (802.11ac) technologies support versatile deployments in any size network.
      
      Stellar 802.11ax Wi-Fi 6>
      Stellar 802.11ac Wi-Fi 5>
      Controller-based WLAN>
      View all WLAN products >
  - Management & Security
    - Protection at the highest level
      
      Monitor, maintain and secure your network to reduce risk and protect your infrastructure investments.
      
      OmniVista Cirrus >
      OmniVista 2500 NMS >
      ProActive Lifecycle Management >
      View all Products >
  - Location Services
    - Location awareness on your premises
      
      Location services enable you to make smart connections for a smart business. Increase business intelligence by connecting the physical with the digital using our OmniAccess Stellar location services.
      
      OmniAccess Asset Tracking >
      OmniAccess Location-based Services >
- Services
  - Training Services
    - Training services and certification
      
      Training services help you ramp-up your skills, adopt new technology and become autonomous on your digital transformation journey.
  - Customer services
    - Customer services
      
      Customer services enhance Business Partner offerings, providing vendor engagement with flexible options to deliver a connected customer experience.
  - Professional Services
    - We make integration simple
      
      Ready to deploy an ALE product or solution? Get all the guidance you need to design, plan and integrate it successfully from our professional services teams.
  - Support Services
    - Support services
      
      Maintain your business continuity with 24/7 support services to sustain your operation and production with Alcatel-Lucent Enterprise solutions
  - Customisation Services
    - Customisation Services
      
      Customisation services ease your digital transformation: we can develop the specific application you need or coach your team to develop it.
  - Contract Checker
    - SPS Contract Checker
      
      Validate your support contract
Trends
- Digital Age Networking
  - Digital Age Networking
    
    Digital age technologies take businesses into the new digital era with a network foundation that delivers the services needed to grow the business.
- Cognitive Communication
  - A new human-centric experience
    
    Discover how cognitive communications enhances user experiences and improves productivity and collaboration capabilities.
- Digital Transformation
  - Digital Collaboration
    - The untapped potential of enterprise communications
      
      Online tools can help users work together – but only if the tools themselves work. Our research suggests B2B collaboration has a long way to go.
  - Digital Experience
    - Digital Experience
      
      Delivering a superior customer experience starts with streamlining how employees are organized and how they handle customer inquiries. How can you start to transform your customer experience?
- Mobile Communications
  - Preparing for tomorrow’s mobile opportunities
    
    Evolutions in mobility and the IoT are directly impacting network infrastructure, driving enterprises to fundamentally reconsider their technology choices.
- Security
  - Security
    
    Security's always been a tricky topic, but in the IoT age, the challenge of protecting your data and assets has never been greater.
Company
- About Us
  - About Alcatel-Lucent Enterprise
    
    We make everything connect by delivering technology that works, for you.
- Blog
  - English Blogs
    - Read our blogs
      
      Industry-leading thinkers, speakers, guest writers and Alcatel-Lucent Enterprise experts share their insights.
- Customers
  - Case Studies
    
    Read and watch testimonials from some of the 830,000 customers around the world who choose us to help them communicate better.
- Events and Webinars
  - Where to meet us
    
    Find out where we'll be exhibiting at events, speaking or participating in panel discussions.
- News
  - What's new at ALE?
    
    View all our press releases and media announcements in our Newsroom.
- Analyst Perspectives
  - Insight, analysis and assessments
    
    Read the third party reports that matter - straight from leading industry analysts and independent consulting firms.
Partners
- Business Partners
  - Become a Partner
    - Join the ALE family
      
      Interested in joining our network of solutions and applications experts? Become a reseller and revolutionize IP communications for companies in your region.
  - Find a Partner
    - Start building your future with us
      
      Locate your nearest Business Partner for Alcatel-Lucent Enterprise products, services, best-in-class consulting and support - anywhere in the world.
  - Partner Resources
    - Supporting our Business Partners online
      
      A rich list of online resources to help ALE resellers worldwide: news, training, demo, documentation and education links.
- Developer and Solution Partners
  - Build ALE ecosystem
    
    Leverage Alcatel-Lucent Enterprise’s (ALE) innovation and expertise to build a solid foundation based on trust and experience.

Professional services Training services Customer services Support Services Customisation services

Alcatel-Lucent Enterprise provides a comprehensive end-to-end service offering, to support enterprises through their digital transformation.

Digital transformation helps you optimize new technologies to increase efficiency and profitability.
ALE expertise makes transformation easier and effective. Our services experts have assisted in thousands of successful transformation projects and are available to accompany you at every step of your journey, from consideration to adoption.

Alcatel-Lucent Enterprise services expertise helps to bridge the technology gap and create a connected customer experience. End-to-end services are available off-the-shelf or tailored to meet your specific needs, on-premises or remote.

Services for digital transformation

The services value proposition document help you discover how we structure our services to deliver an optimal accompaniment for you.

Read The Document

Comprehensive services for your digital transformation

Transformation journey

We advise and securely deliver technology transitions and cloud migrations to move from ideas to reality, with agility and confidence:

Consulting services: Define the best strategy, design the solutions and the plan for success
Implementation services: Implement the plan, validate and integrate the latest technologies

Optimisation and adoption

We assist you and offer constant presence to maximize your usage of our solutions to deliver customer value:

Optimisation services: Optimise Return on Investment (ROI) focusing on security, performance, operational efficiency, and evolution
Adoption services: Align technology with business needs and shorten ramp time

Industry and customisation

We enhance user experiences by leveraging pre-defined and customized uses cases, and industry blueprints:

Industry blueprints: Industry use cases provide generic value-added services plus last mile customization
Specific developments: Define use cases and co-develop solutions and applications

We'd love to hear from you. Submit an inquiry, find your nearest Business Partner or chat with us online.

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