Desktop Softphone | Alcatel-Lucent Enterprise

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Businesses cannot afford to jeopardize their customer relationships during periods of turmoil.

Alcatel-Lucent Enterprise provides agents and customer service representatives with IP Desktop SoftPhone solutions that permit them to remain connected while working from anywhere.

What can an IP Desktop Softphone do for your business?

The IP Desktop Softphone is a software package that enables employees to access all the features of their business desk phone, both on their computer or on their laptop.

Here’s how the solution benefits your remote workforce :

COMMUNICATE AT HOME LIKE IN THE OFFICE

Leverage all 8068s Premium DeskPhone features from your computer or laptop
Access your corporate directory and connect to your hunt-groups directly from your screen
Offer impactful conversations with customers through high quality voice over IP (VoIP). Combine with Alcatel-Lucent Enterprise’s collaboration tool, Rainbow for more seamless interactions

REMAIN CONNECTED WITH YOUR CUSTOMERS

Extensive contact center* features available from home. Manage large volumes of calls with no need to re-train your agents
Maintain existing call distribution and routing instructions
Log in and out of your agent profile as usual

*Alcatel-Lucent OmniTouch Contact Center Standard Edition

EASY-TO-DEPLOY

No additional hardware required to get started (headset recommended)
Can be deployed remotely through your IT department
No need to change OmniTouch Contact Center Standard Edition configuration

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