Are you an ALE customer? Gartner wants to hear from you!

Tracy Dupree
April 19, 2021

Gartner is looking for your input for their Peer Insights Reviews. Take the brief survey and Gartner will provide access to their documents just to say thanks!

we hear you

Are you an Alcatel-Lucent Enterprise customer?

As the Ambassador of Customer Happiness, I’m always open to hearing from our customers. Good. Bad. Indifferent. Wanting to know how you’re doing is serious business, for me, and for ALE.

Gartner, the analyst firm, which I am sure many of you are familiar with, has provided me with an opportunity to reach out to you and hopefully improve things along the way, and so here I am – calling on you – our customers. We want to hear from you!

Let us know how we’re doing by sharing your ALE product experiences on Gartner Peer Insights. We truly appreciate your time, as your feedback helps us deliver the highest quality solutions to you and your peers.

Start your review

How to Submit a Survey:

  1. Click here to access the Rainbow by Alcatel-Lucent Enterprise survey on Gartner Peer Insights
    Click here to access the LAN/WLAN Alcatel-Lucent OmniSwitch and Alcatel-Lucent OmniAccess Stellar survey
    Note:
    you may have to register to get into the Gartner survey tool and then hit the Click here once more.
  2. The survey should take less than 8-10 minutes to complete
  3. Follow the prompts to share feedback on ALE products, customer service, support, capabilities, and product implementation

Following are some important points to keep in mind as you complete your survey:

  • Reviews are anonymous: You will be asked to create an account, however, your name and company will not be attached to your review. Only demographic details (role, industry, organization size) will be displayed with your comments. Your input, though anonymous, still helps us!
  • Personal email addresses are not accepted: Gartner Peer Insights only accepts business email addresses for account creation. Not @gmail.com or the like – thanks.
  • All submissions must be approved by Gartner: Gartner staff carefully review each survey to ensure validity and maintain the integrity of the forum. You are not permitted to review your own, your competitors’, or your affiliates’ products or services.
  • Approved reviews are posted within two week: Should your review fail to appear in the timeframe, you can contact Gartner directly at peerinsights@gartner.com

 

Submit your review

Insight about Gartner Peer Insights

Gartner Peer Insights is an online IT software and services reviews and ratings platform. The reviews are written and read by IT professionals and technology decision-makers like you. Peer Insights helps IT leaders make more insightful purchase decisions and helps technology providers improve their products by receiving objective unbiased feedback from customers.

Thank you in advance for taking the time to share your thoughts with your peers, and allow us to better understand the perspective of our customers. If you have any questions, please feel free to reach out to us at contactus@al-enterprise.com!

Tracy Dupree

Tracy Dupree

Ambassador of Customer Happiness, ALE, North America

Tracy Duprée is the Ambassador of Customer Happiness at Alcatel-Lucent Enterprise in North America. Her passion lies in storytelling, social media and assuring all are having a good time and experience along their journey of life.

About the author

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