Customer Stories
Ville de La Tronche
The town of La Tronche modernized its communications facilities with Alcatel-Lucent voice and data solutions.
FranceGovernment
About the customer
The Ville de La Tronche, located in the Isère region, is a city known for its dynamism and innovation. It has 145 municipal employees in 12 remote sites.
In order to be closer to the citizens, the municipality embarked on a project to modernize its telecommunications facilities.
The council wanted a centralized solution compatible with different equipment already in place at its sites.
Solutions used
- Connected Solutions and Devices
- Unified Communications
- Autonomous Network
- Data Center
The Town of La Tronche turned to Alcatel-Lucent to modernize its Telephony, reduce its costs and ease the use of specific business activity softwares. A full IP solution has been chosen in order to standardize its equipment and enhance network performance.
Challenges
- IP Centralization for multi-site environment
- Redundant core network for connecting 10G network servers and installation of switches for distribution
- Access to the Unified Communications features: Videoconferencing, unique numbers, collaborative work on the OTBE platform
Results
- The mini-switches are no longer needed for printers because they are connected to the PC ports
- The centralized management of servers reduces the cost by half for the operator, as there is only one phone subscription
- Operating costs have been decreased due to the passage from four to two switchboards following the introduction of softphones
- Employees’ productivity has been increased since the introduction of electronic directory and voicemail
- Customer service has also improved because there are almost no missed calls out of the 6000 incoming calls received each month
Products & Solutions
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