The town of La Tronche modernized its communications facilities with Alcatel-Lucent voice and data solutions.
Solution: Connected Solutions and Devices, Unified Communications, Autonomous Network, Data Center
The Ville de La Tronche, located in the Isère region, is a city known for its dynamism and innovation. It has 145 municipal employees in 12 remote sites. In order to be closer to the citizens, the municipality embarked on a project to modernize its telecommunications facilities.
The council wanted a centralized solution compatible with different equipment already in place at its sites.
The Town of La Tronche turned to Alcatel-Lucent to modernize its Telephony, reduce its costs and ease the use of specific business activity softwares. A full IP solution has been chosen in order to standardize its equipment and enhance network performance.
Sébastien Astier, Telecom Manager, Ville de la Tronche
Ville de la Tronche EN Customer Video
IP Centralization for multi-site environment
Redundant core network for connecting 10G network servers and installation of switches for distribution
Access to the Unified Communications features: Videoconferencing, unique numbers, collaborative work on the OTBE platform
The mini-switches are no longer needed for printers because they are connected to the PC ports
The centralized management of servers reduces the cost by half for the operator, as there is only one phone subscription
Operating costs have been decreased due to the passage from four to two switchboards following the introduction of softphones
Employees’ productivity has been increased since the introduction of electronic directory and voicemail
Customer service has also improved because there are almost no missed calls out of the 6000 incoming calls received each month